Damaged or Missing Contents: customers should file a claim immediately but must file no later than 60 days from the date of mailing.Only the mailer, for insured or collect on delivery (COD) parcels paid using eVS under 705.2.9.Only the mailer, when the mailer has added and paid for insurance on USPS Returns service packages.Only the account holder, for USPS Returns packages that are insured as identified by the account holder’s mailer identification (MID) and the applicable STC for insurance imbedded into the IMpb on the label, and for which the account holder has provided electronic data that supports the value of the merchandise being returned (see 503.4.3.1a).Either the mailer or addressee who is in possession of the original retail mailing receipt, or in possession of the online label record or computer printout of the Web-based application as described in 3.1d, for lost articles.Either the mailer or addressee, for damaged articles or articles with some or all of the contents missing.
Prior to mandatory electronic claims filing, customers will be provided with the format instructions for the new electronic (soft copy) of Form 3877 and instructions for electronic filing of indemnity claims. At some time in the future, electronic filing of indemnity claims will become mandatory. Mailers authorized to mail at bulk insured prices under 503.4.0 will receive instructions for filing claims from their postmaster or designee, including specific claim numbers to be used when filing claims. For information on applying for a refund of postage and fees see 604.9.2.
Designing Letter and Reply Mail (PUB 25).
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